Gaming Lessons
The casino floor at is genuinely welcoming to first-timers, and the Gaming Lessons programme is the structure that makes that welcome credible rather than promotional. Sessions are run by the property's croupier team - the same professionals who deal the live tables - so what guests learn is immediately applicable, grounded in real mechanics rather than simplified theory. The programme attracts international visitors who encounter casino table games less frequently in their home countries, Ottawa conference delegates filling a free evening, and guests who simply want to approach the floor with confidence rather than uncertainty.
Blackjack Fundamentals Session
A 45-minute introductory session covers the full sequence of blackjack - card values, basic strategy charts, table etiquette, and dealer communication - conducted on a dedicated practice table away from the live floor, with no wagering required during the lesson.
Roulette and Baccarat Introductions
Separate 30-minute introductions to roulette and baccarat walk participants through betting structures, payout logic, and the pace of a real game - with particular attention to baccarat's international variations, given 's large Asian and European diplomatic guest population.
Multilingual Instruction
Lesson sessions are available in English, French, Mandarin, and Arabic - reflecting the four languages most represented among Ottawa's international visitor base - so guests learn gaming terminology in the language they will naturally think in at the table.
Small Group Format - Maximum Six
Sessions are capped at six participants to preserve a genuine learning dynamic - questions are real, pace is adjusted to the group, and the croupier instructor treats each session as a professional responsibility rather than a hospitality formality.
Practice Play Credit
Each participant who completes a lesson session receives a modest practice-play credit redeemable on the main floor within 24 hours - enough to apply what was learned in a real context without material financial exposure.
Three-Card Poker Masterclass
An extended 90-minute masterclass in three-card poker - one of the fastest-growing table games on the floor - covers advanced strategy, hand ranking in all probability scenarios, and the specific house-rule variations used at 's tables, delivered by the senior croupier who trains the hotel's own dealing team.