Loyalty Program
The Loyalty Program was built on a straightforward idea: guests who return deserve to feel that the hotel has been paying attention, not merely accumulating data points on their behalf. It functions across rooms, dining, and gaming - so points reflect your whole experience at the property rather than one corner of it. Ottawa's repeat visitor base - federal employees, international delegates, and regional travellers who make the capital a regular stop - shaped the programme's structure from the beginning.
Points Across All Touchpoints
Members earn points on every room night, every cover at Confluence and Tuck Counter, and every hour of play on the casino floor - with a unified balance visible in real time through the member portal or at the concierge desk.
Three-Tier Structure
The programme moves through Cobalt, Copper, and Gold tiers based on annual spend - each tier unlocking meaningfully different benefits rather than marginal percentage improvements on the one below.
Ottawa Experience Rewards
Points redeem not only against room nights and dining but also against curated Ottawa experiences - Gatineau Park guided excursions, National Arts Centre performance packages, and private museum tours arranged through the concierge team.
Birthday and Anniversary Recognition
The programme automatically flags milestone dates and instructs the relevant department - front desk, dining, or gaming host - to acknowledge them in a manner matched to the member's documented preferences, never a generic card and a standard upgrade.
Flexible Point Expiry Policy
Recognising that Ottawa's diplomatic and government visitors often travel on irregular schedules dictated by parliamentary and international calendars, the programme extends point validity to 24 months from last qualifying transaction - among the most generous windows in the Canadian hotel-casino category.
Gold Tier Exclusive Benefits
Gold members receive guaranteed room availability with 72-hour notice, complimentary early check-in and late checkout, priority invitations to VIP Club casino events, and an annual personalised gift selected by the general manager based on the member's activity history.